Phone messaging service
A phone messaging service is the affordable solution for businesses seeking a personalised customer service solution without the high costs of investing in new resourcing. Allow us to build a comprehensive phone messaging solution for your business that uses real humans located in our dedicated inbound call centre in Brisbane to capture your business calls, greet your clients, answer any questions they have about your business as well as book appointments and process payments.
Basic answering service
Caller details
We capture the caller’s name, number, location and other contact details as needed.
Reason for Call
Your FoneMax receptionist can capture how the caller found out about your business and the reason for their call.
Use case
Here’s an example of how our phone messaging service works
Customers’ needs don’t always fit conveniently within office hours. Of course they still matter to you, but if they don’t know that, they’ll go elsewhere. The feeling of being valued doesn’t come from a machine, no matter how many times a recorded message says so. But a human voice on the end of the line shows them that their call really is important.
They can feel confident that a message, carefully taken down by our agents, won’t disappear like an easily deleted voicemail. And that, although it may not happen right this minute, a solution isn’t far away. Your customer will rest easy, knowing they’ve been heard.
Get your own phone answering service team
We’ll help you connect with your customers 24 hours a day.
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